International Shipping Options:

United States Postal Service (USPS) Priority International Flat Rate Envelope or USPS International Priority. Expedited services are available by contacting us at customerservice@davidco.com.

Weight:

If your order weighs less than 3 pounds, you may choose USPS Priority International Flat Rate Envelope. If your order is over 3 pounds, your option is USPS Priority International, as any goods over that weight will not fit in the flat rate envelope. In general, if the option comes up on your order, you can choose that shipping option. The flat rate envelope measures 24cm X 31cm and is flat.

Additional Fees:

International freight quotes will NOT include duty, taxes, brokerage, or other customs fees, which are the responsibility of the customer. Please check with your postal service regarding customs fees you may incur.

Arrival of Your Order:

International orders can take 10 to 21 business days to arrive via the United States Postal Service. Although, service to most countries is generally faster and many orders arrive within 5-10 business days. Packages must clear customs before being delivered and that is most common cause for delays. Holidays at either end can also delay the arrival of your shipment. Saturday is considered a business day for USPS, but Sunday is not a business day. Expedited services are available by contacting us at customerservice@davidco.com.

U.K. Customers:

Parcel Force delivers packages for USPS in the U.K. Please contact Parcel Force via email regarding issues with your package: Parcel Force. Due to increased security in some countries (such as Great Britain) it seems that occasionally larger packages are being held at the post office for pick up.

Lost Packages:

Occasionally packages do get lost by the carrier. We estimate this to be 3% of packages we send. If your package is lost by the carrier, we are so sorry, but we are not responsible. We are required to wait 8 weeks to file a claim with USPS. If you wish to have your product re-shipped before that time, you will be responsible for shipping charges. Please also double check your shipping address before completing your order. If a company name is missing, or if you do not provide the correct city or postal code, there is a high likelihood your package will be lost. If you supply an invalid address for your package, we are not responsible for refunding your purchase. A valid delivery address must be supplied at time of purchase. We do want you to receive your order, so please be extra careful when entering your address.

Tracking Packages:

Due to increased security in some countries (such as Great Britain) it seems that occasionally larger packages are being held at the post office for pick up. If you do not receive your package, please check with your local post office. USPS tracking is limited on our end. We can track the package only as far as delivery to your country--not to your
office or home. If you require tracking, we can ship Fed Ex International. Note, the shipping charge can be more then the value of the contents but that option is available and recommended for some countries.

If you have any questions or concerns about your international order, please contact us at customerservice@davidco.com. Thanks!

Currently, we do not have local distribution for our products in Europe or in any other area of the world. We do ship every business day to most countries. Smaller product orders go via USPS and very large orders we can ship via FedEx or DHL.

You can purchase David Allen Company products and seminars via our online store, telephone, email or fax. We accept Visa, Master Card, American Express, and personal checks or Money orders (US Funds only). Seminar fees may use a PO number and/or be invoiced. For more information on these options, please call 805-646-8432.

For an exchange, you are responsible for the cost of returning the original merchandise to us. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you. However, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of additional items and shipping charges.

International Returns and Exchanges

For a return, you are responsible for the cost of returning the merchandise to us. We will not reimburse you for the original shipping charges. Exception: If we have inadvertently sent you incorrect merchandise, please notify us. You will be reimbursed for the cost of returning the package to us, and you will not be charged for the shipping costs of replacement merchandise.

For an exchange, you are responsible for the cost of returning the merchandise to us. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you. However, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of additional items and shipping charges.

Please Note: Merchandise must be returned in its original condition. (CDs, cassettes, and DVDs must be unopened. Books, wallets, and other merchandise may not be used.)

In order to process your return, please:

• Include your packing slip
• Be sure items are returned to the store within 30 days from the shipment date listed on the packing slip

Credits will be issued to your charge card as soon as we receive your return. Shipping charges are not refundable. Please allow up to two billing cycles for a refund to appear on your credit card statement.

Our address for returning items:

408-L Bryant Circle
Ojai, CA 93023

The David Allen Company is required by law to collect and remit sales or use tax in California at a rate of 8.25%.

Volume discounts are available for larger quantities on many items. Please contact us at 805-646-8432 or customerservice@davidco.com for additional special pricing information.

If you need to cancel your registration for a seminar and wish to receive a refund, we require seven (7) days advance notice prior to the event. We will process a refund to your credit card, less a $100 processing fee. If your cancellation is made within seven (7) days of the event, we would be happy to move your registration to any future David Allen Company seminar or have someone attend the seminar in your place. There will be no fee for this change or substitution. We regret that we cannot provide a refund if your cancellation is made within the seven (7) day period. Please contact our office to let us know how you would like to proceed. If you have questions or need more information, feel free to contact Rachelle Marshall at publics@davidco.com or 805-646-8432.

Simply email us at connect@davidco.com or call us at 805-646-8432 and we will be happy to make any changes to your account status for you. We do not enable this on the website for your own protection. But, we promise it's an easy process once you contact us by email or phone!

Please contact us at least one business day before your account is scheduled to renew. Cancellations made after the current monthly renewal has been charged will cancel at the next scheduled renewal.

For annual memberships, you will receive an email reminder of your upcoming renewal and will renew unless you contact us. Monthly memberships do not receive a renewal notice and will automatically renew until you let us know otherwise.

For Corporate Edition members (you received GTD Connect when you attended a seminar), your membership will automatically end 12 months from the time of activation.

Free trial memberships will automatically expire at the end of 14-days. You are not asked for a credit card when signing up for a free trial, so no charges will be made if you take no action.

You can reach our customer service team at customerservice@davidco.com or 805-646-8432.  Our team responds to inquiries Monday through Friday from 9am to 4pm Pacific Time.

To view a status and history of your orders and to reprint any of your receipts, please complete our simple online form.

If you are just getting started with GTD, we recommend any of these:

• The GTD System—6 CDs with David Allen and the Coaches, walking you through the essentials.
• Getting Things Done—Unabridged Audio CDs - The complete GTD book, read by David Allen.
• GTD Live—David Allen presenting his classic seminar: GTD: Managing Workflow, Projects & Priorities.

If you already have a foundation or at least some familiarity with GTD, we recommend any of these:

• GTD Weekly Review Set—a terrific set of CDs to teach, support and coach you through the critical success factor to GTD: The Weekly Review.
• Getting Things Done with Work-Life Balance—a casual conversation with David Allen offering plenty of helpful advice for bringing your GTD system to a level of mastery.

GTD Live is a recording of David presenting his classic seminar: GTD: Managing Workflow, Projects and priorities. You can follow along as if you are a participant in the room. The GTD Weekly Review Set is specifically about the Weekly Review process and is designed to coach and support you through this key phase of GTD. We recommend getting both.

No. They are different. GTD Live is a recording of David presenting his classic seminar: GTD Managing Workflow, Projects and Priorities to students and faculty of a California university.

GTD Fast, which is no longer available, was an abridged seminar. There will be some overlap, since they are both based on the Getting Things Done book, but GTD Live is the most recent recording and much more current. GTD Live audio seminar is the next best thing to seeing David Allen in person, and is one of our bestselling products.

We do not currently offer a video product of the Getting Things Done seminar. GTD Live, our audio-only version, is the best option for listening to a full two-day seminar.

We do have dozens of videos, including excerpts of David presenting seminars, on GTD Connect—our online learning center. Learn more about GTD Connect.

To apply GTD to your favorite tool, get one of our GTD Setup Guides. These instruction manuals will walk you through configuring your software to work with many popular tools. We currently have guides available for Outlook^®, BlackBerry^®, Lotus Notes^®, or OmniFoucs^tm. If your tool is not mentioned, please search GTD Times, our blog, for articles that may offer tips and tricks specific to your setup.

Outlook^® is a registered trademark of Microsoft Corporation, Lotus Notes^® is a registered trademark of IBM Corporation, eProductivity^tm is a trademark of ICA, Inc., and OmniFocus^tm is a trademark of The Omni Group.

For customer support with the GTD^® Outlooksup>® Add In software, please contact the developer NetCentrics directly at: gtdsupport@netcentrics.com, or visit their support site: http://gtdsupport.netcentrics.com/home/

GTD® is a registered trademark of David Allen Company.  Outlook® is a registered trademark of Microsoft.

For customer support with eProductivity^™ for Lotus Notes^®, please contact the developer, ICA, directly.

Lotus Notes^® is a registered trademark of IBM Corporation, eProductivity^™ is a trademark of ICA, Inc.

David Allen is the author of three books. Getting Things Done was published in 2001. Ready For Anything was published in 2003. Making It All Work published in 2008.

Getting Things Done is a great place to start, especially if you are new to GTD. It's the classic "manual" for the GTD approach. Making It All Work, his latest book, expands on GTD with much more on priorities and perspective. It does not go into the implementation detail that Getting Things Done provides. Ready For Anything is a great complement to either of those, with more of why the methodology works.

Click here to find international versions of Getting Things Done

Click here to find international versions of Ready For Anything

Click here to find international versions of Making It All Work

Formats for David Allen's books are established entirely by his publisher, Penguin Group, and through the agreements Penguin makes with each foreign publisher. We are so sorry, but we have no influence over distribution and we are not involved in the process of determining where the books are released. We do know that availability varies widely by country and distributors. For example, in the U.S., you will find paperback, hardcover, Kindle, ePub and audiobook versions. This is not the case at all for other countries and download versions in particular are restricted by territory (e.g. someone outside the U.S. cannot download a book from the U.S. Audible.com site.)

We've noticed that too! Unfortunately, pricing for David's books is out of our control and is entirely set by the publisher, Penguin Group, with the distribution channels where they have released the book.

No, PDF is not a format that has been created by Penguin Group, the publisher of David Allen's books. Downloadable options include ePub(very common and compatible with iBook for iPhone, iTouch and iPad users,) Kindle (for the Amazon Kindle devices and readers) and Audiobook (spoken versions, as read by David Allen).

The Kindle versions of David Allen's books are available from Amazon.com. A search for the books will show you the paperback, hardcover and Kindle versions if available in your country.

The "ePub" version is compatible with the iPhone, iTouch and iPad devices. You can purchase and download this version through the iBookstore in iTunes, if available in your country. Many people also download a Kindle reader app for these devices and buy the Kindle version of the book.

Distribution rights for David Allen's books are established entirely by his publisher, Penguin, with each foreign publisher. We are so sorry, but we have no influence over distribution and are not involved in the process of determining where the books are released. We do know that availability varies widely by country and distributors. For example, in the U.S., you will find paperback, hardcover, Kindle, eBook and Audible.com versions. This is not the case at all for other countries and download versions in particular are restricted by territory (e.g. someone outside the U.S. cannot download a book from the U.S. Audible.com site.)

The audiobook versions of Getting Things Done (abridged and unabridged) are spoken versions of the book. You will hear David Allen literally reading the book. The iBook versions in the "ePub" format are for you to read-there is no audio component. ePub simply means electronic version. Audiobook is spoken version.

You can reach the Penguin Group through their website. You will find many helpful links on this page. If you want to reach our team to ask a question, please contact customerservice@davidco.com.

We appreciate when customers let us know about errors in the international versions of Getting Things Done. We are not involved in the translation of David's books, but we will pass along the feedback to his publisher, Penguin Group, who handles the translation process. You can also give Penguin Group the feedback directly through their website.

Unabridged means you will hear the entire book, just like the printed version. Abridged means you will only hear a condensed version of the book (not all chapters are included.) The most comprehensive version, by far, is the unabridged version, as it covers all of the GTD content. The abridged version is more like the "Cliff Notes" summary of the key concepts and does not go into detail on the implementation phase.

We have been told by some customers that the iBook version is not formatted very well and we have passed along this feedback to the Penguin Group.

You can also give Penguin Group the feedback directly through their website or to Apple, their distribution partner for the iBook version.

Please ask for assistance with downloading issues from the store where you purchased the download. Unfortunately, we are only able to assist you with the versions available through our online store (hardcover, paperback, and audiobook.)

If you need to cancel your registration for a seminar and wish to receive a refund, we require seven (7) days advance notice prior to the event. We will process a refund to your credit card, less a $100 per person processing fee. If your cancellation is made less than seven (7)  days before the event, we are happy to move your registration to any future David Allen Company seminar, or you can have someone attend the seminar in your place. There is no fee for this change or substitution.  We regret that we cannot provide a refund if your cancellation is made less than the seven (7) days before the seminar. If you are unable to attend the day of a seminar, we require that you contact us within fourteen (14) days following the seminar to receive a credit toward a future seminar. Please note, this credit toward a future seminar is good for 1 year following the original seminar date. Please contact our office to let us know how you would like to proceed. If you have questions or need more information, please contact Natasha Stevenson at natasha.stevenson@davidco.com or 805-646-8432.

Groups of 2-4 attendees 10% off

Groups of 5-9 attendees 15% off

Groups of 10+ attendees 20% off

Full time Not for Profit employee 35% off

GTD Connect member 25% off

Full time Students 35% off

Government employee 20% off

Alumni (repeating the same course over) 50% off

Email customerservice@davidco.com to verify your qualifications and to receive a discount coupon code to register online.

We are not accredited to offer Continuing Education Units.

We can provide a certificate of competition. Email publics@davidco.com after you have completed the seminar with the date and location of the seminar you attended so that we may verify.

On the checkout page, you will see a box labeled “discount coupon code.” Enter the code you were provided and hit the blue > button to ensure the appropriate discounted rate is reflected before processing payment.

We do accept purchase orders and mailed in checks. Register online to reserve your seat. On the checkout page, select the “mail/phone in” payment option and continue through the registration process. You will receive an invoice via email with payment instructions. Payments are required prior to your seminar attendance. Email publics@davidco.com if your payment may be late to confirm your seat is still held.

GTD® is the popular shorthand for "Getting Things Done®", the groundbreaking work-life management system and book by David Allen that transforms personal overwhelm and overload into an integrated system of stress-free productivity. Read more

Productive Living is our free, educational newsletter. Each month you'll gain a wealth of valuable tips, tricks and strategies to help you live a productive life--personally and professionally.

Visit the newsletter page to subscribe, unsubscribe and read recent issues online.

The Getting Things Done and Making It All Work books are fantastic manuals for getting started. We also recommend:

• The GTD System—A comprehensive getting started kit with a great set of materials and resources for getting GTD off the ground
• GTD Connect—Our online learning center, which includes our 16-part GTD Getting Started & Refresher Series. Note--a 30-day pass to GTD Connect is also included with the "GTD System">listed above.
• GTD Interactive—Our eLearning course, giving learning a rich, online experience with Mastering Workflow. Due to the technical requirements, this course is only available for groups of 20 or more.
• Public Seminars—One-day classes to get a hands-on experience with the essentials of GTD Mastering Workflow (very tactical) and Making It All Work (more conceptual).
• On-site Seminars—Half-day to two-day classes at your location, tailored to your audience to learn the essentials of the GTD approach.
• Workflow Coaching—Customized one-on-one sessions with our coaching staff, at your location, to coach you through installing GTD in your work and personal life.
• Virtual Workflow Coaching—Customized coaching sessions, by phone anywhere in the world, supporting you in implementing and mastering GTD.
• GTD Live—The complete two-day Getting Things Done seminar, led by David Allen, on CD or MP3 download.

Not at all. As a matter of fact, any one little thing that you might start doing, or do more of, could be worth your whole investment of time. We’ve chosen to deliver a complete model of self-consulting and input-processing best practices, which will enable you to use what’s most relevant and have a reference for later when other parts might be more significant.

There are many references on delegation in the Getting Things Done book and in the Forums if you search on that keyword.  We have not done any Webinars just on delegation, but it's frequently mentioned in any recording that talks about processing and organizing.

In our coaching and personal experience in delegating to others, we also encourage people to delegate with "enough information so it doesn't
come back to you with questions."   The Waiting For and Agenda lists are fantastic lists for tracking what you have delegated.

A project is any outcome that will take more than one action step to complete. As a list, the Projects list will represent an index of the
current outcomes on your plate.

A Next Action is your physical, visible next step. Some of these are project related, some are not.  The recommendation is to sort these by context.

Waiting For holds those items that you are waiting on from someone or something else. For example, call backs, responses to an email you sent, orders placed, etc.

Someday Maybe means you are not currently committed to complete it, but you are committed to track it as an item to periodically review for future
action.

We do not have any specific products yet, for teens or families, but we do have some wonderful resources you can take advantage of:

Free podcast on Describing GTD to Teens.

Many articles on GTD Times:
- Under the "family" tag: (especially this one)
- under the "GTD for kids" tag

On GTD Connect, our online learning center, Coach Meg Edwards has done two great podcasts on GTD with kids:

Sharing GTD with kids
Planning projects with kids

While all GTDers will have their personal favorites, GTD is an approach that is not tool-specific. So while it's important to land on gear (paper or digital) that will stand up to the complexity of your work and personal life, it's more important that it clearly serves the purpose of reflecting the reminders and information in the most appropriate way for you. The tool won't decide what something means—you have to do that, and the GTD process is the key.

We do have a few key tools that we personally use and recommend that have gone through our extensive vetting process. You can find a link to our recommended software in our online store and several are mentioned below.

We do not have current plans to develop a GTD application for the iPhone, iPad or iTouch. If that changes, we will make an announcement about that on our websites. We do not endorse or recommend any particular iPhone, iPad or iTouch Tasks application at this time, except for OmniFocus for iPhone, which is for Mac users only.

If you are looking for GTD action list management functionality for your iPhone (which is really just one component of your GTD system,) then please read the next question.

We are testing the new Reminders application that was released with iPhone OS5. This application is designed to give you Tasks on the iPhone that will sync through iCloud to iCal, or iCloud or Exchange to Outlook. If the application passes our rigorous testing, we will let be sure to let folks know about that. It's not something we are able to officially recommend or endorse as a GTD solution at this time without further testing.

Earlier versions of the iPhone (prior to OS5) were not built with a Tasks application, so you will need to find an App that will support the GTD best practices for a list manager (e.g. sort by context, allow but not force due dates and allow related notes to be attached to the Task.) What you choose for the iPhone would depend primarily on what do you need to sync it to. The corresponding application you want to sync it to (Mac, PC or Web) would narrow down the best application for you to install on the iPhone for Tasks. The end result is that you would have a Tasks application on the iPhone-->synching through a service-->that then shares that information with a corresponding application on the web or desktop.

You may also try searching or posting your question to our public forums for recommendations from other people who have implemented GTD on an iPhone. http://www.davidco.com/forum/

Depending on your wireless syncing service, you should be able to sync your desktop application's Calendar, Contacts, Tasks and Memos to your BlackBerry device. The trick for viewing categorized Tasks (as we recommend) on your BlackBerry is to select Menu > Filter. We do not endorse or recommend any particular BlackBerry application at this time.The built-in BlackBerry applications work quite well, in our experience, to structure your GTD lists and reminders.

We have a GTD & BlackBerry best practices guide that is an excellent resource.

You may also want to search our Forums and GTD Times for resources specific to BlackBerry.

We recommend OmniFocus™ for Mac. If you are a Lotus Notes user, we recommend eProductivity for Mac.

For Outlook® users, we recommend the Netcentrics GTD® Outlook® Add-In. Without the Add-In, our GTD® & Outlook® Setup Guide is a great resource.

For Lotus Notes® users we recommend eProductivity™ for Lotus Notes®. Our GTD® & Lotus Notes® Setup Guide is also a great resource.

We do not endorse or recommend any particular web-based or "cloud" application at this time for GTD. However, if you search the web or our Forums, you should find some options to consider. Before choosing a web-based tool or service, we suggest checking with your IT department first to see what they will support and will allow to connect to your corporate data.

While we have a good set that covers the most common applications we encounter with our clients, it would be impossible for us to cover every single tool and option available. Your best resource will always be the Getting Things Done book to learn the best practices and apply that to your tools. You may also want to search our Forums and GTD Times for resources specific to your tools. Chapter 7 of the Getting Things Done book is also a great resource for understanding the key GTD components to setting up an organizing system for yourself.

We do not have any specific recommendations for handhelds. Some will certainly handle list management better than others, but you will find GTDers using iPhone, BlackBerry, Palm, Nokia, Android and almost any other handheld you can find. The key is to make sure the handheld works for you, to give you a trusted portable solution. You may also want to search our Forums and GTD Times for resources specific to your tools.

Implementing and maintaining are two different things. To capture, larify, and organize a lot of old backlog and set up a system from scratch may require two or more uninterrupted days of your time and focus. (Though we have never had anyone say that process wasn’t worth every minute of the investment!) Once you are current, it does require time and energy to keep it maintained, processing and organizing everything you collect (typically from 30 to 90 minutes each day). But what’s the option? It will take you at least that long, whenever you do it. It takes a lot more time and effort
(and creates a lot more stress) to continually rehash the unprocessed stuff.

Getting Things Done, also referred to as “GTD,” is a work/life management approach that is based on the principle that you have to get things out of your head and recorded in a system you can trust. This frees your mind from the job of remembering everything that you need to do, and allows it to concentrate fully on actually doing those things.

Central to the GTD method is a simple thought process that you must go through with every task or problem that you are faced with. Two questions must be answered: “What is successful outcome?” And, “What is the next action?” By clarifying what must be achieved, and then deciding on the very next physical step that is required, we can generate a clear set of next actions that can be taken as soon as we are in the right context to do them. Thus, a key part of the GTD method is creating lists of tasks that are specific to a context, such as a list of calls to make or things to do at the office.

The author of Getting Things Done, David Allen, summarizes the approach this way: “Get everything out of your head. Make decisions about actions required on stuff when it shows up–not when it blows up. Organize reminders of your projects and the next actions on them in appropriate categories. Keep your system current, complete, and reviewed sufficiently to trust your intuitive choices about what you’re doing (and not doing) at anytime.”

The more out of control your environment (including people), the more critical that you implement your own GTD process. You need to know what’s yours and what’s not, and manage your own “10 acres” with rigor. And as you hold new standards, it impacts everyone to some degree. Though there’s no guarantee, the more you manage your own stuff pristinely, the more people tend to engage with you at that level.

Essentially email is no different than paper or verbal communications with the same weaknesses if things are unfocused, unclear, and/or unnecessary. Because of its accessibility, email has just magnified those problems when those standards in communication are allowed. The key is having a culture and relationships that have established (really) the best-practice standards, such as communicating on purpose, while respectful of others’ time and attention. Then, it’s a lot easier to ensure that happens within all the media, including email. If you don’t have those standards, I’ll bet it’s not just email that has those problems.

Much like exercise, it’s a matter of getting so accustomed to the positive experience of having done it regularly, you’ll feel creatively uncomfortable with anything less. The more often you come “back to the well” of a cleaned-up backlog, clarified outcomes and actions, and a well-reviewed work and life, the easier it will be to have those behaviors integrated and on automatic. You’ll process your in-tray for the same reason you brush your teeth–if you don’t, the “scuzz factor” gets too high. The key is to keep on coming back to the game as many times as you might slip away. (The Weekly Review is a master key!)

“Areas of focus” would be a high-level checklist of all the areas in life and work that you want to keep your eye on, ensuring that you are doing what you need to be doing to maintain them at your standards. Examples might be health, relationships, career, finances, creative expression, etc. You may or may not have actions and projects about them—if the area is fine and “on cruise control,” no need. But if it’s not where it needs to be, you need to ensure that you have projects and actions to get them there, such as “Set up regular exercise program,” “Call Jim re: suggestions about health clubs.”

“Someday Maybe’s” are things that you might want to do (about anything) at some point, but not yet. You just want to be reminded about them on some regular basis to ensure that you are OK with the fact that you’re not doing it yet.

For example, learn Italian, climb Mt. Everest, own a vineyard. You will probably have “Someday Maybe’s” in many of your areas of focus as well as active projects.

Just focus on doing the next action perfectly, which is a lot easier than trying to be perfect about how you approach something bigger. Be as retentive as you want. The only problem is when it stops action. Be a perfectionist about the process, which will require, of course, making decisions on the front end that might not be perfect. Think about what might go wrong if you avoid decisions and action! (If you need a negative motivator.)

Pay attention to your intuition, or just simply: What do you feel like using as a system? We’ve discovered people tend to resist the GTD® implementation process enough as it is, so you need all the help you can get to be motivated to work the system. If you know you’d like to be digital, don’t waste time on a paper system. But if you like the look and touch and feel of a cool notebook, go for it. No system works unless you work it.

There’s no universal answer to it, as it all has to do with what habit can you install for yourself that will ensure that you are reminded of the “pending” things to get done “sometime this week/month” One approach would be to put the checklist on your Weekly Review, and when you notice that something needed to be done, clarify the next action, and park that on the appropriate action list, with a due date by it (e.g., confirmation calls and your student’s lesson plan), and perhaps another notation on the calendar for the day it had better be completed by. You could also put it on a “Daily checklist”–either on a Post-it® on your paper calendar you move day to day, or a repeating attached note on a digital calendar entry daily.

It’s tricky, because you will go numb to the trigger if you 1) look at it too regularly and don’t make concrete decisions when you do, or 2) miss looking at it when you should.

Truth is, each of your various activities, because as you say they are so widely different, might need a different kind of triggering mechanism. Some things wouldn’t need a note, because their very presence would be sufficient reminder something needed to be done (e.g., cat litter).

You have as many next actions as you have, and, yes, you should be looking at everything on your Next Actions lists (by context) when you have any discretionary time, and you are in that context. So, yes, they should be reviewed sometimes several times a day. You need to relate to your Next Actions lists as your “real to-do lists” as much as your calendar, and save the calendar for “they-die-if-not-done-that-day” things. It’s good to put the due dates on the actions on the lists as well, as an extra precaution.

The Weekly Review ensures that you “hard-wire” your intuition to be making quick judgment calls, day-to-day, minute-to-minute, using the lists as a focusing tool. Much of what happens with and around you during the week won’t be on any of your lists–it’s the ad hoc stuff, but having something that represents a stable inventory as best you can define it, to work against, is the only source of stability.

If you need a “weekly priorities list,” in addition, to help you stay focused, fine. Sometimes we need that kind of thing, though most of the time, not.

Most projects (given our definition of “more than one step”) don’t need much of any support material, and if they do, one or two pages of notes and bullet points is usually sufficient. If you have lots of detailed project plans and other support materials, it would just make more sense to keep all that in digital or paper folders.

If by “maintaining” the lists you mean, “write action reminders down in a retrievable place that you’ll look at when you need to,” then it’s not going to take you nearly as much time, effort, and stress as filing it in your head, constantly feeling pressured about what’s in there, and having the thought occur again (and again, and again) in your mind because it doesn’t trust your system.

Your Next Actions lists should just reflect your commitments. If the lists are “too long,” either you need to get used to a big lists of still-undone things (renegotiating regularly with the whole batch that it’s OK you’re not doing all of them right now) or you need to make fewer commitments. However, most people’s lists aren’t really complete, which makes big lists feel much worse, because you don’t know how much ELSE there might be lurking in the dark. When it’s really the TOTAL of actions, then it actually makes it much easier to see it from the bigger picture and make good, objective judgments about the actions and your interaction with them.

We suggest you keep your system as simple as possible, but no simpler, as Einstein says. The most complex-looking part of the process is the set of various lists for next actions (at phone, at computer, at the office, at my boss, etc.) But there’s method to that madness. If you buy into the best practice of tracking everything you have attention on, you will probably have over 100 next actions. Sorting them into separate lists by context actually makes it easier to review what you can do at any point in time. In other words, when you’re out and about with a mobile phone, you would rather see one list of calls to make instead of having to find them all on a big list of all your actions grouped together.

It’s usually because of lack of sufficient reason to be doing the thing or lack of a sense of control in the initial engagement–physically, mentally, or emotionally. If the life of someone dear to you was dependent on you finishing the writing project in the next 24 hours (an outcome meaningful enough, I would guess), we think you’d find yourself breaking through some resistances to getting started. Or, if you absolutely knew what the first four paragraphs were (control), you’d find it easy to get started.

At the deepest level, our own sense of self (self-image, self-esteem) is probably the ultimate driver or inhibitor of our actions, and that’s another seminar! But given whatever that self-image is, clarifying the value of the purpose of something and getting a clear next action about how to get started will at least give you the best ammunition, given whatever energy of confidence you start with as internal resource.

Maybe there’s a good reason not to choose. There is probably a fine line between “intuitive holding,” though, and procrastination or resistance to making decisions. But before you think you need to do something about this, you might ask yourself which it is.

Usually, people don’t decide because they don’t have enough information. You can get more information from other sources (people, the Web, the library, etc.) or perhaps from internal sources (intuition, dreams, etc.). If it needs to be internal, it may take time for you to mature the question on the less-than-conscious levels.

As you’re aware, no choice is a choice. It may be a choice not to change, but that’s probably not going to be very viable for very long, because things will be changing around you, and you’ll have to be making choices to stay on an even keel.

If you are dealing with the fear of “What if it’s the wrong choice?” then you just need to focus on the positive direction about what you really want and where you really want to go, so that your internal mechanisms will have an impetus to ferret out the best methods to get there.

People tend to both over-commit and to be inefficient. Few people know exactly how much work they actually have, and therefore must take everything on that they think about and that others ask them to do. Their integrity forces them to agree to take things on because, not being real clear how many projects they already have on their plate, some part of them thinks they actually MIGHT be able to do it. And most people are inefficient because they don’t force themselves to decide what things mean and what they are actually going to do about them when they first show up. So, they are constantly rethinking the same things over and over and not making any progress in doing so–only adding to their stress. And when they DO finally decide what to do, it’s usually because they have allowed the situation to get into “last-minute” mode, and they now have to go deal with things as a crisis, one at a time, instead of in an orderly, timely, manner. For example, when you are talking to your boss about the urgent thing, why not also talk about the five things you need to talk to him or her about, before they are urgent? Most people are not that good at making next action decisions and organizing the results effectively. The inefficiency creates greater inefficiency, and it can get out of hand easily.

Rigorously capture, clarify, and track every commitment you make–little or big, urgent or not urgent, personal or professional–in a trusted system (not your head). Make a clear distinction between the projects you are actually committed to finish, as soon as you can, and the ones that should be moved to a Someday Maybe list. Review and update your active projects list regularly, to mature your intuitive ability to know what your limits really are. Decide immediately the next physical action required to move each active project forward (call, email, talk to, buy, etc.), and organize reminders of those actions based upon the critical context for the action (does it need to be done with a phone? a computer? at home? at the office?). Review those lists whenever you have any discretionary time, in those contexts.
Frequently Asked Questions

GTD Connect is the online learning center for the David Allen Company. Members have access to an extensive multimedia library, ongoing webinar classes, the GTD Getting Started & Refresher series, and a lively, global community of fellow GTD-enthusiasts, David Allen Coaches and much more.

GTD Connect offers a wide-range of opportunities to learn and master your workflow with the GTD methods, for beginners to experts. It's a great complement after reading the book, attending a seminar or going through coaching.

GTD Connect is offered as a recurring monthly or yearly membership. If you join by the month, you can cancel anytime. We do not make it difficult to cancel--we promise! Recurring billing is simply done for your convenience as a member. Canceling works by simply contacting us at connect@davidco.com or 805-646-8432, at least one business day before your next renewal date, and we will cancel your account so you are not charged again. Easy as that.

As a yearly member, you get a generously discounted rate on your membership, but the term is for one full year. Canceling a yearly membership will set your cancellation to occur before your yearly renewal date. We do not refund or pro-rate partially used yearly memberships.

If you are not sure which option is best for you, try the monthly membership first. If you like it, then change to become a yearly member to save on your subscription fees, or continue on as a monthly member to have the option to enjoy the site month by month and cancel as you
wish.

You can rejoin GTD Connect at any time. If you join for a few months and decide to take a few months off, that's fine too! We'll be happy to have you back. We want this program to be easy and supportive for you.

Questions? Please don't hesitate to contact us at connect@davidco.com

Yes, GTD Connect members receive 10% off on most of the products in The David Allen Company store, except for sale items and bundles which are already deeply discounted. This 10% discount, when it applies, will be automatically calculated when you place your order. Members also receive 25% off of our public seminars.
GTD Connect does not include discounts on our corporate services (such as coaching) or products from our partners (such as NetCentrics or eProductivity.)

You can expect to see new content regularly. The Connect Forums often have new content on a daily basis with members discussing new topics and posting questions to our staff and the Connect community. The "New Posts" link inside the Forums will show you what's new in the Forum. All Connnect Forum posts (versus the free "Public" GTD Forum) will start with GTD Connect: before the Forum name.

On the home page of Connect, the Latest Activity section will pull together everything that's new on Connect from the Forums, Media Library, UpClose with David, Coaches' Connection and more.

You will also find fresh, new content from our Coaches in Coaches' Connection, as well as new audio, video and print articles for our members in the Media Library.

David Allen and the coaching staff host regular Connect events throughout the year, and David's popular In Conversation series is available in the Media Library.

We will keep you updated about what's new through email and announcements on the site.

Individual members (not Corporate Connect members) will receive a CD copy of David Allen's popular In Conversation series when they are released (at least 6 times per year), which David interviews real people having remarkable success using GTD. These interviews are designed to give you a glimpse of how successful and innovative people in David's network are using GTD.

All In Conversation interviews are also posted to the Connect Web site for all members under Media and available through Podcast. If you prefer to "go green" and not receive a CD in the mail, please let us know at connect@davidco.com. There is no discount on the membership fee, but you'll be making a great choice for the planet!

Yes! Your GTD Connect account will be setup so that you can easily view and post in all of our forums, public(free to all) and private (Connect members only). Your GTD Connect account will be tied to your forum account so that as soon as you log in to GTD Connect, you will be automatically logged in to all of our forums.

If you have a question for the David Allen Company Coaches, please post that to the Connect Forums.

The current Members-Only Forums, where you will get regular input from David Allen & the Coaches, are:

• Social Networking Lounge
• Your GTD Successes
• Content & Features
• GTD Tips, Tricks & Coaching
• Favorite Quotes
• Favorite Tools & Gear
• Weekly Review Encouragement Group
• Family and Education
• Creating a GTD Culture
• Book Club Discussions
• Member Polls

As soon as you place your order for Connect, you will be able to log in to the exclusive Web site with your existing David Allen Company online store account username and password. If you signed up for a free trial and did not receive your welcome email, sometimes those get trapped by spam filters. If you don't find it in a spam folder, please email us at connect@davidco.com for another copy.

If you signed up for a free trial of GTD Connect, but did not receive your activation letter, check your spam filter. If you still don't find it, please contact us at connect@davidco.com and we will send you another copy.

If you choose the monthly option, you can cancel your membership at any time by calling or emailing us. We will respond to your request within one business day. Cancellations should be made prior to the renewal date to avoid the next month's membership charge. If you choose the annual payment option, you will be a member for the full 12 month term. Sorry, but we can not offer refunds for any unused portion of your annual membership.

If your question is not addressed in the FAQ, please email us at connect@davidco.com. If you email us, please include a detailed description of what happened, what you did, and what kind of system you have (Mac or PC, Internet Explorer or Firefox, etc.)

Our intention is to respond to your email or voice mail within one business day. The office is closed on Saturdays and Sundays and we are not able to respond to your inquiries on those days. But we promise to reply at our first chance when we return to the office.

For all other inquiries, not related to GTD Connect, please view our Contact Page for the best place to direct your inquiry.

To unsubscribe from the Getting Started series or Weekly Review reminder emails, you can easily change that in your Connect Profile.

1. At the GTD Connect home page menu bar, click on My Profile.
2. Scroll half-way down the screen to the options for the Weekly Review email and the Getting Started series. Change the email delivery day options using the drop-down menu for each item.
3. Click the Save button.

If you also no longer want to receive ANY communication from us at all, such as What's New in Connect, In Conversation CD's, Newsletters or Member Specials, please email us at connect@davidco.com.

 As a GTD Connect member, there are a few different emails you will receive from us. Here is a summary of what we send and how to manage your subscriptions:

• What's New in Connect - Sent about every two weeks giving you a summary of new content on the site, including upcoming Webinars. Email us at connect@davidco.com to unsubscribe.
• Getting Started Series - Sent weekly for 16 weeks to all new corporate members, or whenever you start the series again. Change your settings in your Profile to start or stop receiving these.
• Weekly Review Reminders - Sent to all new members weekly. Change your settings in your Profile to start or stop receiving these.
• Productive Living newsletter - David Allen Company newsletter, sent every 3 weeks only to those who have subscribed. Learn more or manage your subscription here.
• Free trial emails - If you are a free trial member, you will receive a few emails during the course of your trial period with more
  information about how to become a member. Email us at connect@davidco.com to unsubscribe, which will also cancel your free trial.

$48 per month or $480 per year (a savings worth 2 months of membership free). We offer a special non-profit annual membership of $360 per year for students and non-profit organizations. To purchase the non-profit yearly membership, please email us at connect@davidco.com from the account that would qualify you for this special rate. If approved, we will send you a special link to order the annual membership through our online store.

Simply email us at connect@davidco.com or call us at 805-646-8432 and we will be happy to make any changes to your account status for you. We do not enable this on the website for your own protection. But, we promise it's an easy process once you contact us by email or phone!

Please contact us at least one business day before your account is scheduled to renew. Cancellations made after the current monthly renewal has been charged will cancel at the next scheduled renewal.

For annual memberships, you will receive an email reminder of your upcoming renewal and will renew unless you contact us. Monthly memberships do not receive a renewal notice and will automatically renew until you let us know otherwise.

For Corporate Edition members (you received GTD Connect when you attended a seminar), your membership will automatically end 12 months from the time of activation.

We accept Visa, Mastercard, and American Express. If you have any questions about payment options, please email us at connect@davidco.com. For your security, please do not email your credit card details.

Once you join Connect through our online store, your membership fee will be billed to your credit card automatically. You can cancel your membership by contacting us at connect@davidco.com.

We will respond to your request within one business day.

Monthly memberships will renew automatically. Annual members will receive an email notification when the membership is up for renewal.

Sorry, we are not able to offer invoicing for memberships. If you wish to pay in installments, the best option is our monthly membership at $48 per month. We do not offer an installment plan for the yearly memberships.

We do offer a discounted annual membership ($360 versus $480) for students, government employees and staff of non-profit organizations. Please email us at connect@davidco.com us from the account of the organization that would qualify you for the discount. We will respond with special instructions on how to sign up for a discounted annual membership. Please note, the discounted is not available on the monthly rate.

You will immediately receive a receipt to your email address when you sign up. You can also view all of your monthly or annual receipts by logging in to view your Membership Information. If you would like to receive an email alert each month with a link to download and print your monthly invoice, please email us your request at connect@davidco.com.

You can do this directly from GTD Connect by logging in at the Billing Information page. Or just give us a call at 805-646-8432 and we will be happy to assist you. Please do not send credit card information over email, as this is not secure.

Yes, our annual payment plan includes all the features and benefits of the monthly program, with a $96 savings equivalent to two free months of membership. Click here to read more about the Terms & Conditions of annual payment plans.

Click here to sign up for Annual Payment.

To convert your membership from a monthly to yearly plan, simply go to our online store, login with your Connect profile, and buy an Annual membership. Once your current monthly membership is due to renew, your membership will automatically convert to a yearly membership instead.

If you are converting from a yearly to a monthly membership, please go to our online store, login with your Connect profile, and purchase a monthly membership. Once your current yearly membership is due to renew, your membership will automatically convert to a monthly
membership instead.

As stated in our Terms & Conditions, yearly memberships are not refundable, including for unused portions or in the case of converting to a Monthly plan. If you are moving to a monthly membership, your membership will only convert once your yearly membership expires.

Your renewal date can be found in the Products Ordered description on your latest receipt. You can access your most recent receipt by logging in to view your Membership Information. Your credit card statement should also show the most recent charge and the day of the month that occurred.

We know that sometimes things come up (extended vacations, job changes, finances, etc.) and you need to put some things on "hold". We are happy to accommodate this if you need to put your GTD Connect membership on hold at your next billing cycle (monthly members would be at your next monthly billing date and yearly members at the next annual billing date). Memberships cannot be put on hold during your current billing cycle. While your subscription is on hold, any personalization you've made to your account, including Intention Journal entries and GTD-Q results, will remain in tact. Simply email us your request at connect@davidco.com and we will send you information about how to reactivate your subscription whenever you're ready to do so.

 To get the most out of GTD Connect, please make sure your computer meets these requirements:

• Free Flash Player 9 (for audio and video)
• Free iTunes Music Player for members-only podcasts
• JavaScript enabled on your web browser
• Cookies enabled on your browser to be accepted from the domains from www.davidco.com and secure.davidco.com
• A high speed internet connection (DSL, Cable Modem, or better)
• Internet Exporer or Firefox (Safari and Chrome are not supported browsers at this time and some users of those browsers have reported issues, which we are working on. Sorry!)
• Live Webinars require a free GoToWebinar plug-in, easily installed the first time you join a webinar

You can recover your password by visiting our password recovery page. It will be sent to the email address you used for your David Allen Company store and GTD Connect profile. You will also find a link to recover your password on the home page of Connect by the login screens.

Unfortunately, it is not possible to play GTD Connect video, audio or webinars directly from the Connect website from your iPhone and iPad, as those devices do not support Flash, which is the format for our web player. We are looking at new HTML5/iPad/iPhone-compatible formats for our media going forward, as the technology is changing, but have no current release date on that.

Yes, with GTD Connect you can receive our podcast audio and select video materials through iTunes. If you have an MP3 player and you use iTunes, you can enjoy much of our audio and
video content on-the-go. (Please note: The Podcast feature is only available to members who have purchased a monthly or annual subscription to GTD Connect and not an option while on the free trial.) For instructions on donwloading the podcasts, please see our podcast instructions. 

No, at this time we can only offer Podcasts via iTunes. This is because iTunes is the only program that allows us to password-protect our exclusive member materials.

1. If iTunes is not displaying information about the podcast at all, you have not successfully subscribed. Start by attempting to subscribe using the Alternate Method on the following page: http://www.davidco.com/connect/podcast-howto.php

2. If this does not help, it is likely that your password is incorrect. If you have saved that incorrect password, you can either unsubscribe from the podcast feed and then re-subscribe, or you can use the Alternate Method above, but subscribe to http://davidco.com/connect/podcast.php (note the lack of "www."). After unsubscribing from the feed, exit the iTunes application completely, relaunch and resubscribe using the link
above. Both these methods will force iTunes ask for your password again, even if an incorrect password is saved. Please note that iTunes will prompt you for your member username and password twice.

3. If iTunes is subscribed to our podcast, but many if not all of the episodes are not downloading, it is likely that you are getting error code 3259. This is linked to a communications issue on the user's side. You may need to get support from your IT department in order to whitelist davidco.com and/or 67.43.171.229 within your firewall.

4. If you are using a PC and have entered in the correct password, but are still unable to subscribe or download podcasts, we recommend that you change your password (under the Profile Details heading). If you are a Mac user, please skip to step 6.

5. If you are seeing error code 8104, then unsubscribe from the GTD|Connect Member Podcasts.
After unsubscribing in iTunes, manually subscribe on the podcast feed
again by going to the Advanced menu and selecting, "Subscribe to podcast..." and then entering this URL: http://www.davidco.com/connect/podcast.php
When prompted, enter your GTD Connect Username and Password for the podcast again. If you are on a PC, you will be prompted to enter your login information twice.

6. If you are using a Mac and are seeing error code 8104, please follow these instructions below to help clear out your iTunes keychain password for GTD Connect:

Go into iTunes.
Go to the Podcasts section of iTunes.
Right click next to the GTD Connect Podcast and select Delete.
You will be prompted with a window asking if, "Are you sure you want to remove the selected podcasts and their episodes?" Say Remove.
If you have previously been able to download GTD Connect Member Podcasts, it will prompt you to either keep the files or move to trash. You will want to keep the files so that you don't have to re-download them.
After deleting the GTD Connect Podcast, Quit out of iTunes.
Go to Macintosh HD
Go to your Applications
Go to Utilities folder within Applications
Go to the Keychain Access program within Utilities folder
Double click the Keychain Access program to launch
Within Keychain Access, find the entry for secure.davidco.com
Select secure.davidco.com and press the delete button. It will prompt and ask you if you're sure. Click Delete.
You can now quit out of the Keychain Access program.
When you go back into iTunes Podcasts, go under Advanced --> Subscribe to Podcasts.
Type in http://www.davidco.com/connect/podcast.php in the URL box.
It will prompt you to enter your GTD Connect username and password twice. You will have the option to Remember the password which will save it back into keychains.
After getting the podcast subscription back, if you previously had downloaded GTD Connect Member Podcasts, go to File --> Add to Library --> navigate to your music folder (or where you have your iTunes folder) --> iTunes --> iTunes Music --> Podcasts --> GTD_Connect Members-Only Podcast
After selecting where your GTD_Connect Members-Only Podcast folder is, click Open. This will re-add your already downloaded GTD Connect podcast back into iTunes.

And if none of that works, by all means call or email us! connect@davidco.com or 805-646-8432.

GTD Connect members can play all of the media we release on your iPhone or iPad through our members-only podcast feed. Podcast content is available to all monthly and annual members (sorry, not free trials!) and can be setup through the link on the home page of Connect. To access the site content, download the media to your computer's iTunes podcast menu first and then sync it to your iPad or iPhone.

Whenever possible, we will create an M4V version for viewing through our member podcast feed into iTunes. To set this up, follow the podcast instructions for configuring iTunes.

Please note: podcasts and downloads are only enabled for members. Free trial members will not see these options. Become a member to use these options!

Yes, Webinars are recorded and posted to the home page of Connect a few days after the live event for members to replay in the Connect Media Library. If you are having trouble connecting to the live webinar, hosted through the GoToWebinar Citrix site, then we recommend waiting for the replay.

Yes, all live webinars are hosted on the Citrix/GoToWebinar server. All recorded replays are hosted on GTD Connect web site. If you are having trouble connecting to the live event, you will need to work with your IT department to allow an exception to gotowebinar.com. If you do not wish to change your settings, please watch the archive replay instead.

For LIVE webinars:
Please visit GoToWebinar's prerequisites page for system requirements.

For ARCHIVED webinars:
All of the archived webinars are played through Flash, using the same player as all of our other videos. If you are able to watch any other videos on Connect, you will be able to watch the replays.

If you do not see the Questions box during the live webinar, please look for the GoToWebinar toolbar on your desktop and make sure it is expanded. Some users have also found it when expanding the webinar to full-screen. You may need to minimize some other program windows to find this toolar. Once you find the toolbar, the arrows will expand or collapse the questions box.

Simply type your question and our staff will see it during the webinar.

MAC USERS SPECIFICALLY:
Please exit out of the Webinar. Then check your Desktop and Applications folder and delete any GoToMeeting software versions that are found. Re-join the Webinar using your unique link; the latest GoToMeeting software should then download to your desktop with all of the features enabled.

Once the Webinar is complete, it is recommended to once again delete the GoToMeeting software from your desktop. This will ensure that you are always accessing the most current version.

If you are having audio troubles on the live webinar, please visit the GoToWebinar Knowledge Base for all audio issues. Click on "Audio Fast Help - Attendee" under the Knowledge Base for helpful answers to common issues such as:
- problems with your dial-in number
- sound issues
- connecting through VOIP vs. land-line

The course covers the five phases of mastering workflow: collect, process, organize, review, do.  Each section includes character-based story for learners to stay engaged in the experience, short videos from David Allen explaining the best practices of each of those five phases and interactive exercises for participants to practice what they've just learned.  There is also a rich resources section with PDF's of GTD articles and setup guides to assist the learner outside of the course.  We've also included our popular GTD-Q assessment for learners to measure their current control and perspective. The intention of the course is to give users the essentials of mastering workflow, as well as practical, hands-on tips tricks and strategies to build their first draft system.

The course content and GTD approach are applicable to any tool or system.  In this course, where the learner is guided through building their first draft system, they are coached through the tools that will serve them best. Where possible, we've included specific setup guides for the most common tools our clients have installed including Outlook, Lotus Notes and setting up paper planners.  If you would like any customization of the course to match your specific tools, please contact us to scope that for you.

In general, because the course is only one-hour of an online experience, much of the content is presented in a much more condensed format than it would be in a classroom course. We choose to cover the essential components of each of the five phases.

For some companies where cost and scalability are a primary focus, they may choose to offer this new interactive course only.  Others, may choose to continue to offer both.  The interactive course is not a complete replacement for the classroom course. It is primarily based on the four-hour introduction to mastering workflow course, so it does not
cover everything a full one day GTD class would cover.

• Processor: 1.0 GHz or faster (1.2 GHz or faster recommended)
• Operating System: Windows® XP or Vista (Sorry, the NinthHouse LMS where the course is hosted is not yet compatible with Mac)
• RAM: 256 MB (512 MB recommended) for Windows XP; 1 GB (1.5
  GB recommended) for Windows Vista
• Network Connection: 10BASE‐T Ethernet (or equivalent wireless) network interface with bandwidth supporting 200 kbps.  An active internet connection is required at all times. NOTE: Actual connection speeds depend on many factors and are often less than the maximum possible; this may affect performance.
• Sound Card: 16‐bit sound card with speakers and/or headphones
• Monitor: 1024 x 768 resolution with 16‐bit color depth
• Web Browser: Microsoft Internet Explorer v6.0 or higher only. JavaScript, Active X, and cookies must be enabled; "pop‐up blocker" software must be disabled or programmed to accept
  pop‐ups from app.ninthhouse.net and quickcheck.ninthhouse.com.
• Adobe® Flash™ v9.0r124 or higher
• Adobe Acrobat Reader 7.0 or higher

The course is hosted on an online Learning Management System (LMS) by our partner, PDI Ninth House.  As long as your learners have a consistent broadband connection, they will access the course through a secure website that will store their work and track their progress.

Yes, the course is designed for those that are new to GTD as well as those who may have familiarity with it already.

The course price is based on a per-person subscription basis and is typically around $250 per learner for a year of unlimited access to the course and materials.  Please contact us for more specific pricing details and options.

Yes, the course is only available for purchase in groups of 20 or more licenses.

No, the course is not available for individual purchase. There is a 20-person minimum for purchasing this course.  We encourage individuals to learn GTD through our public seminars, audio products and GTD Getting Started series on GTD Connect.  We are so sorry, but we do not plan to release this course for individual purchase.

Yes, we are happy to support government and non-profit agencies with a 10% discount on the license fees.

To purchase the course, please email us, or call 805-646-8432.

We can serve as front-line Help Desk for your learners enrolled in the course or you can serve in that role. That will be determined in the purchase process.

Yes, just as with a GTD classroom course, we highly recommend the Getting Things Done book for all of your users who take this course. The GTD book is still the most comprehensive "textbook" for all of the components of GTD and will be an excellent resource for them.

Yes, that is available as a customized option. Please contact us to scope that for you.

No, as long as the minimum technical requirements are already installed, the course will be accessed through a secure website.

Unfortunately no, these are the minimum requirements and are not adjustable.  The course will not operate on machines that do not meet these minimum requirements and we cannot provide technical support on machines that do not meet the requirements.  To check if your systems will run the course, please go through the QuickCheck.

There is no workbook for or hard copy materials that will accompany the course however, there are many materials that users can choose to print from the course, if they choose, to assist them in implementation.  For example, the mindsweep they do in the course can be printed,  as well as any draft lists they create.  We have also made our popular Setup Guides for Outlook, Lotus Notes and paper planners available to users
of this course in PDF format that can be saved to their computer and/or printed.

We designed the course to be stand-alone without any required classroom piece.  However, the course can be combined with any of our instructor-led options, such as custom Webinars, telecoaching or personal coaching.

Even graduates of the classroom course can find this course helpful as a refresher of the essentials of Mastering Workflow.

No, this course is designed to be taken from a desktop PC only. 

So sorry, not at this time.  We love Mac too, but it's just not available at this time for this course.  Our development partner, PDI Ninth House, will let us know if their LMS expands to include Mac compatibility.

So sorry, not at this time.  Our development partner, PDI Ninth House, will let us know if the course requirements expand to include other browser compatibility.

Yes, this course is licensed per individual for a 12 month subscription basis.  The logons are unique and tracked on the course LMS. If you put purchase 40 licenses, than only 40 unique logins can be created.
Licenses are not transferable once the user logs onto the course (regardless of course completion).

Yes.  The course will be sold and a 12 month subscription basis to allow users to master their skills over time and access the rich Resources Library.

No, not at this time. Please let us know if you require the course in another language and we would be happy to scope that as a customization option.

No.  The course designed to be self-paced.  Learners can enter and leave the course at any time and the course will track what progress to pick up where they last left off.

The actual online course experience is approximately 1 hour.  There are approximately 8 to 16 hours of additional out of course implementation exercises users can choose to do. Just like the Getting Things Done book or classroom sessions, we've tried to make the course as robust and comprehensive as possible giving users the experience of learning about GTD and implementing their first draft system.

Some users may choose to simply watch the course online and go through some of the exercises and consider their participation complete.  To get the full implementation benefits though we do recommend that users carve out some time following the course to put it in practice.  Eight to 16 hours is an estimate for anyone implementing GTD through any of our courses or materials.  For some it will take less, and for others it may take more. 

Yes!

We are happy to do an online tour for you of the course, or provide you with a short-term evaluation account. Please contact us to inquire about an evaluation account.

Mastering Workflow Interactive is a stand-alone course, with a defined outline and curriculum following the five phases of workflow.  GTD Connect is an online membership program, with a wide variety of learning tools, social networking tools and new content to assist people in maintaining and mastering their GTD implementation over time.

It can be but is not required or included in the per seat licensing. It would be an excellent complement to the Interactive course though.

Since we do not do that for our instructor-led course, this Interactive version is not setup to qualify for Continuing Ed credits or completion certificates.

Your company help desk is your first line of support if it's related to your equipment.  If they have not been able to resolve your issue, or it's about the course, please contact our GTD Interactive Team.  We will respond within one business day.
E-mail:  gtdinteractive@davidco.com
Phone:  805-646-8432

What are the minimum system requirements?

• Processor: 1.0 GHz or faster (1.2 GHz or faster recommended)

• Operating System: Windows® XP or Vista (Sorry, the NinthHouse LMS where the course is hosted is not yet compatible with Mac)
• RAM: 256 MB (512 MB recommended) for Windows XP; 1 GB (1.5 GB recommended) for Windows Vista
• Network Connection: 10BASE‐T Ethernet (or equivalent wireless) network interface with bandwidth supporting 200 kbps.  An active internet connection is required at all times. NOTE: Actual connection speeds depend on many factors and are often less than the maximum possible; this may affect performance.
• Sound Card: 16‐bit sound card with speakers and/or headphones
• Monitor: 1024 x 768 resolution with 16‐bit color depth
• Web Browser: Microsoft Internet Explorer v6.0 or higher only. JavaScript, Active X, and cookies must be enabled; "pop‐up blocker" software must be disabled or programmed to accept pop‐ups from app.ninthhouse.net and quickcheck.ninthhouse.com.
• Adobe® Flash™ v9.0r124 or higher
• Adobe Acrobat Reader 7.0 or higher

For best results

The course needs a consistent broadband connection at all times to save your work.  If you are connecting remotely, through VPN, dial-up, wireless card or in any location that does not have a consistent and reliable bandwidth connection, we recommend you wait to take the course until you are on the best connection possible.  Close all other programs while running the course. 

Unfortunately no, these are the minimum requirements and are not adjustable.  The course will not operate on machines that do not meet these minimum requirements and we cannot provide technical support on machines that do not meet the requirements.  To check if your systems will run the course, please go through the QuickCheck.

Your logon name will be your typical Internet email address, such as "bill.smith@mycompany.com". Try other variations of your email address, such as "bsmith@mycompany.com". You can also ask your internal course contact, or email us, to see which address was used to onboard you.

Please use the Forgot Password link on the home page of the course login page (the black background page on ninthhouse.net) to have it sent to you by email. If you need further assistance, please contact your internal learning coordinator or gtdinteractive@davidco.com.

Are you accessing it through Internet Explorer? Do you have an Internet connection? Are you able to get to other Web sites? Please let us know what error messages you are seeing, in as much detail as you, and email us at gtdinteractive@davidco.com.

The most common reason for this is that your Internet connection is dropping off.  Much like a book closing without bookmarking where you left off, the course will lose your place and not mark your completion if it loses an Internet connection at any time.

Be sure you passed the QuickCheck test. If you did, and the videos will not launch, be sure your security or firewall settings are allowing you to reach these two sites: "app.ninthhouse.net" and "media.ninthhouse.net."

The course will actually lose your place (like a book closing without putting a bookmark for you) if you:

• Are gone from the course more than 45 minutes
• Lose your broadband connection, even for a few seconds, as the course needs a consistent connection to save the data

The GTD course is designed to work at a minimum screen resolution of 1024x768. At your screen resolution, sections of the course window will not show up on the screen.  The solution is to increase your screen resolution to at least 1024x768.

The problem is often caused by a problem with Flash, which means:

• Your machine has a bad or incomplete Flash install, or
• Your security settings are blocking flash content

The “circle back to the logon page” can also happen if your security settings are blocking session cookies. 

To resolve this, you can:

• Delete all cookies, temp files, and history in Internet Explorer, then
• Have your IT/Help Desk do a full uninstall-reinstall of Flash (v9.0124 or greater) AND verify that the Flash ActiveX control is enabled in Internet Explorer.
• Run and fully pass the QuickCheck.

 Alternatively, you can do the course on another computer – a home computer, for instance.

Be sure your browser is not blocking pop-up windows.  Check Tools>Pop-Up Blocker in your Internet Explorer browser. If that does not resolve the problem, be sure your security or firewall settings are allowing you to reach the two sites "app.ninthhouse.net" and "media.ninthhouse.net" to launch the course media.

The course will display an error message about not having the correct version of Adobe Acrobat Reader installed if it detects an older version of that program still on your machine.  Sometimes the older version can he hidden in your Windows Registry keys if newer versions were installed over the older versions.  We recommend doing a complete uninstall of all versions of Adobe Acrobat Reader and reinstalling to see if that resolves the problem. Or, check with your IT specialist about removing older keys that may be held in the registry.

If you are seeing a blank blue course screen, there is really only one likely cause – media is being blocked (most-likely by your corporate firewall). In order to view the course, you will need to do one of two things:

1. Get your IT/Helpdesk to make an exception to allow content to reach your computer and IE browser from media.ninthhouse.net,
   app.ninthhuse.net or
2. View the course from outside the firewall – on a home computer, for instance.

(we know...this is broad...but this should cover when you just aren't sure what's going on!)

• Did you successfully pass the QuickCheck? If not, you will need to install any missing components before trying again.
• Did you try getting to the course using Internet Explorer on your PC?
• Can you logout and log back in? Sometimes that works.
• Can you try the course from another machine (coworker or their home machine)?  If it works on another machine, you should check with IT about why your machine won't allow it.
• Is your Internet connection good to be able to go to other web sites that play videos?  If not, your Internet connection may not be fast enough.
• Does your company allow streaming video?  If not, you will not be able to view the course.
• Does your company allow you to go to any website you choose? If not, you will need to ask them to allow you to access www.ninthhouse.net and media.ninthhouse.net
• Does your firewall typically block you from any websites? If so, you will need to ask them to allow you to access www.ninthhouse.net and media.ninthhouse.net

Still not working? Please contact gtdinteractive@davidco.com

Your own IT department is your first line of support, since they know your machine, your company protocols and security better than we will. This is especially true when the QuickCheck shows you are missing some components that need to be installed. If you've done that, and the errors seem to be with the course or logging in, please contact gtdinteractive@davidco.com.

We will respond within one-business day, if not sooner!